GREAT THINGS COME IN SMALL PACKAGES
ZERO SETUP COSTS. FROM £1.00 PER CONTACT
We’ll use our purpose-built customer service software to connect up your digital channels, and catch everything that comes through up to the volume limit that you set.
Extended Opening Hours
Your customers don’t stop at 5pm, so neither should you. We can cover hours from 6am – 10pm in British English – all with native-speaking operators. Don’t need the whole day? We can cover just the hours you need.
We capture every detail about the operation, and report back monthly. We’ll monitor operational excellence, quality and product knowledge, as well as a snapshot of your net brand sentiment.
HOW DOES IT WORK
Set Volume Limit
Set Questions and Answers
Confirm escalation process
Meet your KAM
We’ll respond to your business-as-usual queries, using a bank of Questions and Answers you provide during setup and our own background knowledge of good customer service processes. If we come up against a query we can’t answer we’ll do everything we can to support the customer and direct them to someone who can. That’s why we work with you to create an escalation process that makes sure every customer gets the answer they need.