High Quality Customer Experience Operators
Shaping the full customer experience from the ground up is key. Here’s how we play our part.
We pride ourselves on the quality of customer service our operators provide. Our well-defined training programmes are the foundation of this success.
Internal Quality Assessors
A dedicated team of quality assurance operators ensures that all of our advisors are meeting the expected level of service – as set by you.
Tracked across all channels, we make sure we’re making your customers as happy as we say we will.
An important measure of consumer confidence, we work hard to make sure you’re smashing it out of the park across the board.
Brand Reputation Management
We’re passionate about making sure your reputation thrives in our care. The best part? This is all included in your customer experience package.
SHORT BURST RESOURCE
Black Friday, Christmas, Summer Sales, operational failures, public relations disasters and all the rest – bolster your ranks for peak periods, with no long term contract.
THE ULTIMATE RECIPE
An operator needs to be equipped with the tools and setting to do a great job. We specialise in creating agile workforce management processes with real time monitoring that reacts quickly to changing volumes.
We’ve got the setup and onboarding process down to a proverbial ‘T’. It’s simple, effective, and made to measure.