GREAT THINGS COME IN SMALL PACKAGES

Growing pains are hard on a business. You focus on the rest, we’ll focus on making sure your customers get an industry-leading experience from skilled, quality checked operators – without breaking the budget.

FROM


£99

With a minimum spend of just £99 per month, it’s easier than ever to get up and running. We’ll run your model on a cost-per-contact basis, and input a bespoke ‘spend’ limit, so you never get a surprise bill. What’s more, pay by Direct Debit with no fuss.

ZERO SETUP COSTS. FROM £1.00 PER CONTACT

Multichannel

We’ll use our purpose-built customer service software to connect up your digital channels, and catch everything that comes through up to the volume limit that you set.

Translate

Extended Opening Hours

Your customers don’t stop at 5pm, so neither should you. We can cover hours from 6am – 10pm in British English – all with native-speaking operators. Don’t need the whole day? We can cover just the hours you need.

Reporting

We capture every detail about the operation, and report back monthly. We’ll monitor operational excellence, quality and product knowledge, as well as a snapshot of your net brand sentiment.

HOW DOES IT WORK

Facebook

Select Channels

Customer Reviews

Set Volume Limit

Skilled Staff

Set Questions and Answers

Translate

Confirm escalation process

Happy Users

Meet your KAM

THE FAIL-SAFE

We’ll respond to your business-as-usual queries, using a bank of Questions and Answers you provide during setup and our own background knowledge of good customer service processes. If we come up against a query we can’t answer we’ll do everything we can to support the customer and direct them to someone who can. That’s why we work with you to create an escalation process that makes sure every customer gets the answer they need.

85%

Average
Customer
Satisfaction

36s

Average
Response
Time

80%

Average
Net Brand
Sentiment

Small Business Package

RESOURCES

We’re sharing everything we know about the customer experience, right here.