High Quality Customer Experience Operators

Reputation isn’t just about product quality.
Shaping the full customer experience from the ground up is key. Here’s how we play our part.

Training

We pride ourselves on the quality of customer service our operators provide. Our well-defined training programmes are the foundation of this success.

Internal Quality Assessors

A dedicated team of quality assurance operators ensures that all of our advisors are meeting the expected level of service – as set by you.

Translation

Customer Satisfaction

Tracked across all channels, we make sure we’re making your customers as happy as we say we will.

Review Sites

An important measure of consumer confidence, we work hard to make sure you’re smashing it out of the park across the board.

Customer Reviews

Brand Reputation Management

We’re passionate about making sure your reputation thrives in our care. The best part? This is all included in your customer experience package.

SHORT BURST RESOURCE

Black Friday, Christmas, Summer Sales, operational failures, public relations disasters and all the rest – bolster your ranks for peak periods, with no long term contract.

THE ULTIMATE RECIPE

An operator needs to be equipped with the tools and setting to do a great job. We specialise in creating agile workforce management processes with real time monitoring that reacts quickly to changing volumes.

85%

Average
Customer
Satisfaction

36s

Average
Response
Time

80%

Average
Net Brand
Sentiment

Hakuna Matata.

We’ve got the setup and onboarding process down to a proverbial ‘T’. It’s simple, effective, and made to measure.

Resources

We're sharing everything we know about the customer experience, right here.

Resoures