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Agile Customer Experience Teams That Adapt To Suit You
That’s something we specialise in. The secret is in good resource planning.
We plan resource by the hour, not the shift, so you’re always using just what’s needed. We’ll account for more resource at peak times, and only what you need for the rest.
We always create service level agreements that give you breathing room. Forecasts aside, we account for up to a 30% flex in volume - either way.
We’ll monitor for peaks and troughs across all of your chosen channels. When things are looking tight, we’ll help you plug the gap by moving resource between channels in real time.
Superb workforce management means monitoring your operation in real time. We always have both eyes on the ball with fully supervised teams for every minute of the day. We’ll be ready to raise a red flag or crack open the fizz the minute things change, and not a second later.
Pay just for what you use up to your service level agreement – including up to a 30% flex. Don’t lose money on absences, and leave the planning worries to us. Sweet deal.
SHORT BURST RESOURCE
Black Friday, Christmas, Summer Sales, operational failures, public relations disasters and all the rest – bolster your ranks for peak periods, with no long term contract.
THE SECRET INGREDIENT
Trained in every channel, hand-picked from the top 50 UK universities and specifically selected for a good culture fit, our team is built on a foundation of skills that make contact centres tick.
We’ve got the setup and onboarding process down to a proverbial ‘T’. It’s simple, effective, and made to measure.