All The Channels Your Customers Could Want
Simple, instant, and cost-effective. Webchat is the channel that gives your team ultimate operational efficiency and the ability to answer your customers quickly. Add in a lack of waiting times and you're on to a winner.
People aren't just on social media to talk to each other anymore. We use these platforms to engage with you customer and give them answers fast
Traditional and ever-popular, emails remains an important channel for customer support; it’s essential for growing businesses interested in omnichannel solutions
Review sites, like Trustpilot, are a foundation for building consumer trust – protect your brand, and help customers, by monitoring the feedback they're leaving.
Reviews on eBay, Amazon, and other marketplace sites are becoming increasingly important to customers – create an omnichannel presence and help them learn more about you.
Telephony's time isn't up. The channel customers default to when their queries are urgent is still holding fast’